Return, Refund, and Cancellation Policy

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Return, Refund, and Cancellation Policy

Effective Date: 01-12-2024

At MaramiKart, we aim to provide the highest quality products and the best customer service. If for any reason you are not completely satisfied with your purchase, please read the following policy regarding returns, refunds, and cancellations.

1. Return Policy

We want you to be completely happy with your purchase. If the product is damaged or has a quality issue, we offer a return policy within 7 days of receiving the product. To be eligible for a return, the following conditions apply:

  • The product must be unused and in its original packaging.
  • The product must have visible damage or a quality issue.
  • You must contact our customer service team within 7 days from the date of receiving your order.

How to Return an Item:

  1. Contact Us: Reach out to our customer service team at [Insert Contact Email] with your order number, the reason for return, and a photo of the damaged or defective item.
  2. Return Authorization: Once your return request is approved, we will provide you with return instructions and a return authorization number.
  3. Return Shipping: You are responsible for the shipping cost of returning the item, unless the return is due to our error (e.g., damaged or defective products).
  4. Inspection: Once we receive the returned item, it will be inspected. If it meets the return criteria, we will process your refund or replacement.

2. Refund Policy

We want to ensure you are satisfied with your purchase. If your return is approved, we will issue a refund in the following manner:

  • Refund Method: Refunds will be processed back to the original payment method used for the purchase.
  • Processing Time: Refunds may take up to 7-10 business days to reflect in your account, depending on your bank or payment provider.
  • Partial Refunds: If the returned product shows signs of excessive use or damage not caused by us, you may receive a partial refund.

3. Cancellation Policy

We understand that you may need to cancel your order after making a purchase. Please note the following:

  • Order Cancellation Before Shipment: If you wish to cancel your order, please contact us immediately. If the order has not yet been shipped, we will cancel it and provide a full refund.
  • Order Cancellation After Shipment: Once your order has been shipped, it cannot be canceled. You will need to follow our Return Policy to return the product once it is delivered.

4. Exemptions

The following items cannot be returned, refunded, or canceled:

  • Custom-made or personalized products (e.g., prescription eyewear).
  • Products that have been used, opened, or altered (unless damaged or defective).
  • Items returned after the 7-day return window.

5. How to Contact Us for Returns, Refunds, or Cancellations

If you have any questions or need to initiate a return, refund, or cancellation, please reach out to our customer service team at:

  • Email: support@maramikart.com
  • Phone:
  • Address: Medimall, Kunnamangalam

We are committed to making the process as smooth as possible and addressing your concerns promptly.